Respectful Workplace Policy

RV Days supports and fosters a respectful work and camping environment for all. Disrespectful behaviour will not be tolerated. A Respectful Workplace enhances job satisfaction, teamwork, the customer experience, and productivity and thus is in the best interests of RV Days, its Employees, Customers, and those providing services to the Customer for/through RV Days.

Examples include verbal aggression or insults, calling a person derogatory names, yelling, reprimanding in the presence of others, vandalizing personal belongings or RV Day’s equipment, and spreading malicious gossip or rumours over the telephone, email, in writing, or in person.

Disrespectful behaviour is not tolerated by RV Days towards staff and/or customers. Any person found to be in breach of this Policy will be subject to the immediate cancellation of the rental, denial of services, and/or termination of employment. No refunds will be issued in the event of a cancellation of a rental or denial of services occurring as a result of a violation of the Respectful Workplace Policy.

Rental Policy

Deposits:

A reservation deposit of 35% per week of rental is required to hold a unit at time of booking and may be paid with a credit card. The full reservation balance is due at time of booking if you wish to pay by e-transfer ( and save the 2% processing fee). All outstanding rental fees, delivery fees, extra charges and taxes must be paid in full 45 days prior to rental date. An email will be sent 3 days prior to your reservation, to the email address on file reminding you that the full payment will automatically be charged to the credit card on file unless the balance had already been paid. (Reservation deposits will form part of payment). Customers with excessive Credit Card changes or declines may be subject to a $25 service charge.

A $500 damage deposit (pre-authorization) is required 14 days prior to your rental. This pre-authorization will automatically be removed 14 days (your credit card company may take longer) after the trailer is returned undamaged.

A $200 Pet Damage Deposit (pre-authorization) is required 14 days prior to your rental. Any pet damage or extra cleaning required because of your pet will come from this deposit. This pre-authorization will automatically be removed 14 days (your credit card company may take longer) after the trailer is returned undamaged.

We accept Visa, and MasterCard for deposits, damage deposits and the balances due.

We accept E-Transfers for the full reservation balance due at time of booking. We require a credit card for the Damage deposit due 14 days prior to your reservation date.

Cancellations:

Up to 24 hours after the booking deposit has been paid you may cancel your reservation for a full refund.

After the 24-hour grace period a $75 cancellation charge will apply for each week cancelled.

If you cancel after 60 days of original booking you will forfeit your deposit for each week cancelled. For e transfer customers who have paid in full, the deposit is calculated at 35% of the total reservation. The difference from this amount and your total paid will be refunded.

Due to scheduling and trailer availability, there will be no refunds on payments made if cancelled within 45 days of your rental date.

Due to scheduling and trailer availability, management may refuse any changes to reservations, wholly or partially.

RV Days cannot be responsible for events out of its control. RV Days will not offer refunds for the following but not limited to situations. e.g. inclement weather (too hot, cold, or wet), too much smoke, injury or sickness of our customers, temporary road closures, and/or changes to government policy. Refunds will not be considered if there is a forest fire “in the area”. Due to the recent forest fire activity, changes to government travel policies, and/or evacuations, as a small family run business, RV Days cannot offer refunds for these events. Note: As with any holiday or vacation, RV Days strongly recommends that all customers carry trip cancellation/interruption insurance.

COVID Cancellations

COVID is now considered a known event. Our regular cancellation policy applies to all COVID situations, travel bans, and/or closures.

Note: As with any holiday or vacation, RV Days strongly recommends that all customers carry trip cancellation/interruption insurance.

Awnings:

The use of all awnings is the sole responsibility of the renter!

Should you not wish to be responsible, please leave the awnings retracted in the upright position, with the security tab unbroken.

There is a ZERO tolerance for damaged awnings. If the awning becomes damaged during your stay you will pay for the repair. After each unit is picked up and before it is delivered to you, all awnings are checked and inspected by our drivers and/or our Technical Service Adviser. If necessary, repairs are made and the security tab is replaced if broken. Repairs are completed when damage is found when possible and the security tab is replaced. This ensures that each awning on every trailer is in perfect working order and damage free upon delivery. It also enables us to bill the damage to the responsible renter. If there is damage to the awning that cannot be repaired between rentals, the damage will be noted in the binder located in your trailer. Renters have 24 hours to contact the office if any additional damage is noted by you that is not noted in the binder. After 24 hours, any additional damages will be the sole responsibility of the renter.

IF YOU CHOOSE TO USE THE AWNING:

Please use awnings safely and carefully. Be sure to lower one side slightly during heavy rain to allow for drainage and retract awning during any windstorms to prevent damage. Ensure that awnings are raised high enough so that the entry doors do not rub, or tearing can occur. Full instructions will be supplied with the trailer.

Never leave the awning un-attended
Never leave the awning out while in bed.
Do not hang anything on the awning arms.
Do not allow children to hang off the awning arms.
Always extend the awning out fully. Never extend partway.
Never, never leave awnings out in the wind.

Maximum Allowed Per Unit:

Maximum occupancy is noted on the description of each trailer.

PETS are not allowed inside the trailers unless authorized by management and only in select trailers.

Should damage occur (i.e. improper use of awnings, screen door breakage etc.), do not have repairs done without first notifying the Rental Company. Repairs that are unauthorized and poorly done may be rejected and have to be done over again at extra cost to the customer.

Insurance:

Stationary trailers that we deliver and set up include damage insurance in the rental price, with a deductible of $500. Deductibles for insurance claims due to customer damage will be taken out of the damage deposit first. If any damage caused by the renter is not covered by our insurance policy the remainder of the repair bill will be the responsibility of the renter.

Deliveries / Pickups:

All units will be delivered between 2 and 5 PM on the day of your arrival. The units will be picked up at 10 AM SHARP on the day of your departure. 9 AM for Peachland and 9:30 AM for Oliver. Late checkout charges will apply.

Once a Travel Trailer or 5th wheel is positioned on a site it MUST stay in that spot until WE pick it up.

Under no circumstances will you move one of our units. If you move one of our trailers, immediate eviction and forfeit of your damage deposit will occur.

Trailers on Non-Sewer Sites:

A $25 non-sewer site charge will be added to your rental charges if you have our trailer delivered to a campsite without sewer hook-up. However, it is the sole responsibility of the renter to have someone come to your site and dump the tanks if you should fill the holding tanks during your stay. It is normal to fill the tanks within 3 days with minimal use. Showers could fill the holding tank in 1 day. We suggest you use the campground facilities at all times except for night breaks. Take care when doing dishes to use a basin so the water can be thrown out instead of going down the drain.

If you feel that you may need to have the holding tanks dumped during your stay, we suggest you arrange with the campground office for a scheduled delivery.

Please note that ALL holding tanks have been dumped and re-checked before being delivered to you. The gauges in the trailers are always incorrect. Please don’t trust them.

Trailers on Sewer Sites:

Your trailer has been hooked to the in-ground sewer system of your campground. The grey water valve (sink and shower water) has been opened to allow you to shower and wash dishes without filling the holding tanks. The Black water valve (toilet water) has been left closed to stop the backflow of fumes and odors from entering the trailer. The black water valve, located where the sewer hose is attached to the trailer, must be opened at least twice (2 times) a week. The Black water valve is the handle on the large pipe coming from the bottom of the trailer. Please open (pull) this valve, and wait until you no longer hear water flowing through the sewer hose (this may take 1-2 mins). Once the flow of water has stopped please close this valve. Ensure the Grey water valve (small pipe) is still open and hasn’t been closed accidentally.

Air Conditioning:

A/C units that malfunction during a rental period will be repaired as quickly as is reasonably possible. Be aware that A/C repairmen are extremely busy during the summer holiday season, and cannot always provide same-day service. Therefore, we have to allow 72 hours to respond for failed Air Conditioning.

The rental company will provide fans if needed.

Tech Hint:

RV air conditioning is not designed for use over extended periods of time. They can ice up if left on for too long, especially if set too cold or if doors and windows are left open. Turn the A/C off if you plan to be out of the unit for any length of time.

If icing occurs, you will notice very little airflow from the vents and a lack of cooling. Should this happen, turn the A/C off for up to 6 hours minimum to thaw out.

TVs or Stereos:

Be a good neighbour when using the TV/DVDs or Radio/Stereo/CD Players, as noise carries far in campgrounds. Failure of TV's, DVD players, or Stereos is not considered a breakdown, and may not be fixed during a rental period.

Unit Cleaning/Damage:

Units must be returned clean and undamaged or charges may apply. All dishes and utensils must be washed and put away. All counters, table tops, sinks, tubs/showers, and appliances should be wiped down. The inside of ovens, microwaves, and refrigerators should be wiped clean. Floors should be swept and mopped, and any spills on carpets or upholstery wiped up. If a carpet needs professional cleaning due to excess spillage etc. a cleaning charge of $100 may apply.

If our cleaners have to wash dirty dishes or clean exceptionally dirty trailers a cleaning charge of $100 will be charged.

If our unit requires extra cleaning or damage repair due to pet damage, these cleaning charges and repairs will be taken firstly from the $200 pet damage deposit. If the cleaning and/or repairs come to a greater amount then the remainder with be taken from the $500 rental damage deposit. If the repairs are more than the $500 deposit then the remainder is the responsibility of the renter.

If the holding tanks are allowed to back up into the tub or sinks, or toilets are plugged and allowed to overflow, a $200 Service charge will be applied for emptying holding tanks and sanitizing trailers. No Exceptions!

Each trailer comes with cleaning supplies and a mop, bucket, broom, and dustpan.

Special note: ALL UNITS ARE NON-SMOKING. NO PETS ALLOWED INSIDE THE UNIT UNLESS PRE-AUTHORIZED BY MANAGEMENT.

Miscellaneous:

Propane Tanks: Removal of the propane tanks from the trailer is absolutely prohibited. They are not to be used for your barbecues, portable fire pits or other personal propane devices. If a renter disconnects and/or removes a propane tank for use in another appliance or attaches an appliance to a propane tank in place on the unit, an immediate charge of $75 (plus applicable taxes) will be taken from your damage deposit along with a possible $75 (plus applicable taxes) service fee, and may be grounds for immediate eviction. The propane is used for the trailer systems only.

Pets are not allowed inside the trailers unless authorized by management at the time of booking and only on select trailers. An extra charge of $75 per week per pet and a $200 pet damage deposit authorization will be taken. If extra cleaning is required or damage detected because of your pets a $200 charge will be taken from the trailer rental damage deposit. Renters who have been found to have violated this policy will be charged the $75 per week per pet, plus a $100 cleaning service charge and may face immediate eviction. This charge will be taken from your damage deposit immediately .

There is NO SMOKING allowed in any of the trailers. This includes tobacco, marijuana, and/or vaping. Do not allow friends or visitors to smoke in the trailers or you will be responsible for the cleaning charges. If there is evidence of smoking in a trailer there will be a minimum $400 charge.

Bookings are NOT automatically carried over to the next year. If you want to book for the following year you must email or call and get a Reservation number and pay the 35% per week of reservation deposit. If you do not have a Reservation # and you have not been charged a deposit you do not have a Reservation. All returning customers have the option to reserve the same trailer for the same time period for the following year starting 1st Oct. These requests must be sent via email or by contacting the office prior to 1st November. All returning customers that have changes to their reservations will be processed 1st Nov. After 1st Nov, reservations are open to everyone. No deposits will be processed for future reservations until 1st Oct.

If you smell an excessive odour like rotten eggs or Sulphur, it could be a gas leak. Extinguish all flames, exit the trailer, and turn off the main propane tanks located at the front of the trailer until the source of leak is found. Stove burners left on is a common problem. Do Not let small children play with stove knobs. Call the office if the odour persists.

Service Charges (minimum):

$100 - If you lock yourself out and require assistance to get back in.

$50 - If you lose your keys or keys are not returned.

$400 - Evidence of smoking in trailers.

$100 - Carpets returned dirty where professional cleaning is required

Up to $200 - Cleaning charge for pets in the trailer.

$100 - Cleaning charge for exceptionally unclean units as outlined in "Unit Cleaning/Damage" + $50/hour.

$200 - Emptying and cleansing charge for units where the tanks have not been emptied and allowed to overflow into the bathtub and or sink.

$200 – Unauthorized pets in the trailer + $75 pet service charge.

$50 - Late Checkout charge if the unit is not ready for pickup by the delivery driver at checkout time.

$75 - Removal of propane tank/s and/or use of propane with un-authorized propane appliances. (Possible $75 service charge)

Lost or damaged equipment - as per price list

*All Service charges subject to applicable taxes.

PLEASE NOTE:

By authorizing RV Days Holiday Trailer Rentals LTD to apply the Rental deposit to your credit card or sending an e-transfer, you are also authorizing RV Days Holiday Trailer Rentals to apply any of the extra fees or charges necessitated due to non-compliance to our policies, as described above.

Don't hesitate to call if you have any problems or questions about the trailer you are renting. Our emergency cell phone number is 250-483-4007 days and evenings.

Due to the volume of deliveries on Saturday and Sunday we cannot answer general inquiries until later the following week.

Note: Check out Time is 10:00 am (9 am Peachland / 9:30 am Oliver)

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